{"id":4521,"date":"2014-07-05T23:21:51","date_gmt":"2014-07-05T20:21:51","guid":{"rendered":"http:\/\/vaxxi.net\/log\/?p=4521"},"modified":"2014-07-05T23:21:51","modified_gmt":"2014-07-05T20:21:51","slug":"de-ce-voi-renunta-la-vodafone","status":"publish","type":"post","link":"https:\/\/vaxxi.net\/log\/de-ce-voi-renunta-la-vodafone\/","title":{"rendered":"de ce voi renun\u021ba la Vodafone"},"content":{"rendered":"

\"vodafoneunhappy\"… de\u0219i vorba aia, abia ce-am f\u0103cut prelungirea de abonament. <\/p>\n

M\u0103 trezesc weekendul trecut c\u0103 nu mai am cartea de identitate \u00een portofel. Disp\u0103rut\u0103, lips\u0103, pauz\u0103, nada. M-apuc mental de ref\u0103cut ultimii pa\u0219i unde-a\u0219 fi putut umbla cu ea: undeva pe la \u00eenceputul lunii la banc\u0103 \u0219i undeva pe la jum\u0103tatea lunii la Vodafone, pentru a prelungi abonamentul.<\/p>\n

<\/p>\n

Sun la sucursala b\u0103ncii, s\u0103rum\u00e2na, a\u021bi g\u0103sit a\u0219a-a\u0219a? ne pare r\u0103u, n-avem nimic de genul<\/em>. Booon. R\u0103m\u00e2ne Vodafone, de\u0219i m\u0103 g\u00e2ndeam c\u0103 dac\u0103 l-a\u0219 fi uitat acolo m-ar fi sunat, c\u0103 vorba ceea – aveau CNP, mail, nume, adres\u0103 (aten\u021bie: vorbim de magazin oficial Vodafone, nu franciz\u0103, nu magazin de accesorii, nu partener).<\/p>\n

Dau s\u0103 intru pe saitu’ m\u0103re\u021bului furnizor ro\u0219u ca s\u0103 g\u0103sesc telefonul sucursalei. G\u0103sesc adresa, g\u0103sesc orele de program … nici un telefon. Nici un mail. B\u0103i dr\u0103cie, m\u0103 g\u00e2ndesc.<\/p>\n

Hai s\u0103 sun\u0103m la rela\u021bii clien\u021bi. *222, robotu’ … a\u0219tept s\u0103 parcurg\u0103 tot meniul \u00een a\u0219teptarea tradi\u021bionalului pentru a vorbi cu un operator, ap\u0103sa\u021bi tasta diez sau 0 sau pana mea<\/em>. Erm, nu e – se reia meniul. Intru iar pe sait, caut la biznis … g\u0103sesc num\u0103r de contact biznis (fiind num\u0103r “pe firm\u0103”). Sun \u0219i la \u0103la… fix acela\u0219i meniu, fix acelea\u0219i op\u021biuni, fix acela\u0219i operator uman lips\u0103.<\/p>\n

B\u0103i d\u0103-o \u00eencolo. Mai sap pe sait \u0219i g\u0103sesc c\u0103 pentru a putea vorbi cu cineva uman \u0219i nu un IVR, trebuie s\u0103 … PL\u0102TE\u0218TI, m\u00e2nca-\u021bi-a\u0219.<\/p>\n

\"a\"<\/a><\/p>\n

Adic\u0103 ce pana mea, am redus costurile la call center, 0.68 euroi\/apel ca s\u0103 te \u0219i ajute cineva. Bun. Sun la num\u0103rul de rela\u021bii-pl\u0103tite-clien\u021bi, r\u0103spunde o don’\u0219oar\u0103 amabil\u0103, \u00eei explic problema \u0219i \u00eei cer num\u0103rul de telefon al sucursalei respective. A, p\u0103i \u00eemi pare r\u0103u, dar nu au telefon la sucursal\u0103<\/em>. Ce-i aia frate ? firm\u0103 de telefonie \u0219i nu ai telefon la sucursal\u0103? bine, m\u0103 g\u00e2ndesc, n-or vrea s\u0103-l dea la to\u021bi nebunii … \u0219i o rog s\u0103 sune ea ca s\u0103 \u00eentrebe m\u0103car dac\u0103 buletinu’ meu e la ei. Nu, nu pot nici eu s\u0103 sun, c\u0103 nu au telefon acolo<\/em>. B\u0103i m\u0103 la\u0219i? dar pot s\u0103 le dau email \u0219i v\u0103 sun\u0103 ei dac\u0103 \u00eel au<\/em>. Bine, zic, da\u021bi-le email. M\u0103 suna\u021bi pe num\u0103rul meu de telefon, adic\u0103 \u0103sta de pe care v\u0103 sun, da? sigur c\u0103 da<\/em>. Bine, mul\u021bumesc, mul\u021bumesc<\/em>, zi bun\u0103.<\/p>\n

Asta era luni.<\/p>\n

Luni n-a sunat nimeni. Mar\u021bi n-a sunat nimeni. Miercuri n-a sunat nimeni.<\/p>\n

Joi am ajuns la sucursal\u0103, buletinul meu era acolo. Nu se sinchisise nimeni.<\/p>\n

PLM, dac\u0103 g\u0103se\u0219ti un act pe strad\u0103 \u00ee\u021bi faci un pic de timp \u0219i \u00eel pui \u00eentr-un plic la po\u0219t\u0103 cu destinatar adresa de pe el. Sper c\u0103 asta ar face oricine cite\u0219te acest text pentru a-\u0219i asigura un boost mic la karm\u0103, c\u0103 \u00eel scapi pe om de o groaz\u0103 de alerg\u0103tur\u0103. \u0102\u0219tia l-au avut \u00ceN BIROU \u0219i nu s-au deranjat s\u0103 dea UN TELEFON s\u0103-mi zic\u0103 m\u0103car b\u0103i Gigele, plm, vezi c\u0103 e la noi s\u0103 nu-l cau\u021bi de t\u00e2mpit, l-am pus bine \u0219i treci \u0219i tu s\u0103-l iei c\u0103 ne ocup\u0103 spa\u021biul vital<\/em>.<\/p>\n

A\u0219a c\u0103 la anu’ c\u00e2nd expir\u0103, o s\u0103-mi bag picioarele \u00een cei 15 ani de vechime cu care aveam oricum mai pu\u021bine avantaje dec\u00e2t un prepaid cump\u0103rat acum 3 zile. \u0218i m\u0103 mut. M\u0103 mut la oricine altcineva, tr\u0103iasc\u0103 portabilitatea numerelor. <\/p>\n","protected":false},"excerpt":{"rendered":"

… de\u0219i vorba aia, abia ce-am f\u0103cut prelungirea de abonament. M\u0103 trezesc weekendul trecut c\u0103 nu mai am cartea de identitate \u00een portofel. Disp\u0103rut\u0103, lips\u0103, pauz\u0103, nada. M-apuc mental de ref\u0103cut ultimii pa\u0219i unde-a\u0219 fi putut umbla cu ea: undeva pe la \u00eenceputul lunii la banc\u0103 \u0219i undeva pe la jum\u0103tatea lunii la Vodafone, pentru…(Continue Reading)<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[180,177],"class_list":["post-4521","post","type-post","status-publish","format-standard","hentry","category-romania","tag-romania","tag-vodafone"],"yoast_head":"\nde ce voi renun\u021ba la Vodafone<\/title>\n<meta name=\"description\" content=\"... de\u0219i vorba aia, abia ce-am f\u0103cut prelungirea de abonament. M\u0103 trezesc weekendul trecut c\u0103 nu mai am cartea de identitate \u00een portofel. 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